![]() Click onto the ' Your Cashpot - how it works ' tab. ![]() The money-saving website is advising customers to check their app to ensure there are no problems with it: And you have leaked out information somewhere."Īsda told MSE that there hasn't been a data breach, and it will look into problems on a case-by-case basis but won't be providing blanket refunds. On Twitter, customers were reporting similar problems to Mr said: "I have just gone online to convert my Asda rewards to vouchers to use on my next grocery order and my cash pot has disappeared- why?" while asked: "Hi, just noticed someone has logged in and used my £20 cash pot! How is this possible? I’ve been saving up to use this. I was also annoyed at how difficult it was to actually get through and report the problem." Mr Jobson said: "When I got through to the guy on the phone, he told me he'd been spending all day dealing with similar complaints. When he did eventually get through, he said the customer services representative agreed to refund the missing cash as a goodwill gesture. The 59-year-old DJ said he attempted to contact Asda multiple times about the issue but struggled to get through on the phone. The West Midlands town is around 220 miles from Mr Jobson's Northumberland home. Morpeth man Simon Jobson complained to MSE that he's had £20 removed from his cash pot and spent in an Asda in Shirley, near Solihull on Wednesday November 16. Read more: Angry Morrisons shoppers hit out at Christmas Collector spend targets Not being able to get access accounts using their usual log in details.The missing cash rewards being spent in stores miles away from the loyalty scheme holder's home. ![]()
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